Your pet may be referred to a Veterinary Specialist, if they face a condition which requires advanced knowledge, equipment, or therapies. A Veterinary Specialist is a professional who is dedicated to a specific area of animal health and combined with the advanced diagnostics and treatment methods available within the Specialist Hospital, will provide optimum care for your pet.

Visit your regular vet, who can advise and facilitate a referral for specialised or advanced treatment along with procedures for complex conditions.

We share the hospital with our friends at NEVS, the Northern Beaches’ trusted emergency service. If your pet is required to stay at the hospital overnight, during the weekend or on a Public Holiday, the highly skilled team of NEVS Veterinarians and Nurses, will monitor your pet with specific directives from our Specialists. Working collaboratively, we have Specialists ‘on call’ for the NEVS team, who will come into the hospital at short notice if required.

 We encourage you to visit your regular vet if the emergency occurs during their normal opening hours. If unusual circumstances bring you straight to our door, our team of highly experienced Hospital Vets will never turn away an animal in need. We will contact your regular vet on your behalf, to ensure continuity of care and seamless communication. When your regular vet is closed overnight, at weekends or on public holidays the NEVS team are on hand to assist you.

We have a team of Mobile Specialists who are able to provide some specialist treatments and procedures within the familiarity of your regular clinic. Ask your regular vet for more details and they can provide guidance on if this is appropriate.

In addition to the usual payments methods, we also offer flexible payment options via VetPay and AfterPay, to assist with making expert veterinary care costs more manageable. Our Client Services team will be happy to guide you through the process.

Our large onsite carpark removes the stress of parking on arrival. We have an emergency bay at the front door, where critical patients or less ambulant furry friends can be dropped off. There’s also plenty of space on our grounds for your dogs to toilet before or after their appointment.

Other facilities available onsite, to ensure your visit is as easy as possible, include disabled parking, access and toilets. Toilets including baby changing facilities. Tea and  coffee station, free wifi, charging station seating.

Many pet owners are surprised by the cost of veterinary care, but this reflects the complex and high-quality services provided. Unlike human healthcare in Australia, pet healthcare isn’t subsidised by Medicare or government programs—meaning every consultation, procedure, and medication is privately funded. Veterinarians undergo extensive training, often completing 5–7 years of university followed by ongoing education. A Specialist Veterinarian has completed additional training and education in a particular area of veterinary practice. This advanced training often includes an additional 1-2 years Internship, followed by a 3 year Residency program and then board certification via a rigorous exam process and additional clinical experience. Advanced equipment such as ultrasound machines, digital X-rays, anaesthetic monitors, and in-house lab testing tools are expensive to purchase, maintain, and service. Clinics are also required to comply with strict legal requirements regarding the supply and prescription of medications, which adds to operational costs. Staff wages, including nurses, receptionists, and support staff, are also a major expense,although essential for delivering safe and compassionate care. Pet insurance is strongly encouraged and many providers now offer ‘gap-only’ cover, where you pay the difference between the vet bill and what your insurance covers, helping to ease the financial pressure while ensuring your pet receives the care they need.